Terms of Use (Last Modified Oct 26, 2016)



We made this web site so that you can learn more about AKA Coffee and what we do. Even more importantly, you can purchase our coffees and other related products from our web shop and have them shipped to your door to enjoy at home. Expect nothing but awesome coffees and great service brought to your door step by people who love what they do. Before using our website, please read our terms for purchase so you understand how we do business. By using our website www.aka.coffee you agree to these terms of use.

This can change at any time, along with our terms – AKA UPDATES

Please check back in here to keep up to date with potential changes or add-ons in terms of use. We know that it is boring and takes time to read, but pour yourself a fresh cup of coffee before you begin and it will ease your pain. In our world things change constantly, and we do what we can to always keep the website up-to-date. All changes that we make are effective immediately when we post them. However, any material on this website may be out of date at any given time, and we will make updates based upon our ability to do so in a timely way.

Please respect copyrights and IP rights – AKA COPYRIGHT

To ensure that everyone who contributed in some way to this website retains the full ownership of their work, product, trademark etc., we kindly ask you to respect copyright and intellectual property rights. The entire content included in this site, including but not limited to text, graphics, products, information, pictures or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Coffee Heroes Inc (DBA AKA Coffee). The collective work also includes works that are licensed to Coffee Heroes Inc.

Don't be a copycat – AKA ALL RIGHTS RESERVED

Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Coffee Heroes Inc (DBA AKA Coffee) or purchasing Coffee Heroes Inc (DBA AKA Coffee) products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Coffee Heroes Inc (DBA AKA Coffee) or to purchase Coffee Heroes Inc (DBA AKA Coffee) products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Coffee Heroes Inc (DBA AKA Coffee) You further agree not to change or delete any proprietary notices on materials downloaded from the site.

Please ask for permission, rather than forgiveness – AKA TRADEMARKS

All trademarks, service marks and trade names of Coffee Heroes Inc (DBA AKA Coffee) used in the site are trademarks or registered trademarks of Coffee Heroes Inc (DBA AKA Coffee). We are nice people who worked very hard on developing out brand, so please ask for our permission before using our trademarks.

Some things are beyond our control – AKA WARRANTY

Precision and quality control has got us where we are today. But some things we cannot master: This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. Fully permissible pursuant to applicable law, Coffee Heroes Inc (DBA AKA Coffee) disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a purpose and non-infringement. Coffee Heroes Inc (DBA AKA Coffee) does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Coffee Heroes Inc (DBA AKA Coffee) does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

It's not all our fault – AKA LIMITED LIABILITY

Coffee Heroes Inc (DBA AKA Coffee) or any of its affiliates shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Coffee Heroes Inc (DBA AKA Coffee) has been advised of the possibility of damages such as but not limited by personal damage, suffering, emotional distress, loss of revenue/profits/business or anticipated savings even if foreseeable. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Sometimes we type to fast – AKA TYPOGRAPHICAL ERRORS

If a Coffee Heroes Inc (DBA AKA Coffee) product is mistakenly listed at an incorrect price, Coffee Heroes Inc (DBA AKA Coffee) reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Coffee Heroes Inc (DBA AKA Coffee) reserves the right to refuse or cancel any such orders, whether the order has been confirmed and your credit card charged or not. If your credit card has already been charged for the purchase and your order is cancelled, Coffee Heroes Inc (DBA AKA Coffee) shall issue a credit to your credit card account in the amount of the incorrect price.

Same rules for everybody – AKA TERMS; TERMINATION

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Coffee Heroes Inc (DBA AKA Coffee) without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Stay tuned – AKA NOTICE

We communicate on several platforms. Coffee Heroes Inc (DBA AKA Coffee) may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Coffee Heroes Inc (DBA AKA Coffee)

Various stuff we need to inform you about – AKA MISCELLANEOUS

Your use of our site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choose of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Coffee Heroes Inc (DBA AKA Coffee) products) shall be in the state or federal courts located in Alameda County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Coffee Heroes Inc (DBA AKA Coffee) products) must be commenced within one (1) year after the claim or cause of action arises. Coffee Heroes Inc (DBA AKA Coffee)'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Coffee Heroes Inc (DBA AKA Coffee) may assign its rights and duties under this Agreement to any party at any time without notice to you.

Please behave – AKA USE OF SITE

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Coffee Heroes Inc (DBA AKA Coffee) or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

We advocate good internet manners – AKA PARTICIPATION DISCLAIMER

Please respect our rights to keep our site “clean” and nice. Coffee Heroes Inc (DBA AKA Coffee) does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Coffee Heroes Inc (DBA AKA Coffee) is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Coffee Heroes Inc (DBA AKA Coffee) reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Coffee Heroes Inc in its sole discretion.

Treat us as you would like to be treated – AKA INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Coffee Heroes Inc (DBA AKA Coffee), its officers, directors, employees, contractors, suppliers, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

We support other companies who do good work – AKA THIRD-PARTY LINKS

To provide increased value to our visitors, Coffee Heroes Inc (DBA AKA Coffee) may link to sites operated by third parties. However, even if the third party is affiliated with Coffee Heroes Inc (DBA AKA Coffee), Coffee Heroes Inc (DBA AKA Coffee) has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Coffee Heroes Inc (DBA AKA Coffee) These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Coffee Heroes Inc (DBA AKA Coffee) seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

We are only human – AKA REFUND/RETURN POLICY

Your satisfaction is guaranteed. Please understand that all our coffee is roasted on Mondays. Any coffee orders placed after 6pm Sunday will be roasted and shipped the following Monday (+ 7days). If for any reason you are dissatisfied with your order, please contact AKA Coffee via email or phone (see below) to coordinate an exchange for refund/ replacement. Please provide your order number and reason for your return. Buyer is responsible for return shipping fee on orders returned for refund. Damages: Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to orders@aka.coffee and we will process an insurance claim on your behalf. Orders may be cancelled 24 hours after placement. Orders that have shipped cannot be cancelled. Refunds will be made as defined in our refund/return policy.

AKA Coffee Legal/mailing address:
Coffee Heroes Inc (DBA AKA Coffee)
41 Glashaus Loop
Emeryville, CA 94608
Phone: 510 764 8400 (office hours)
Email: orders@aka.coffee

Help us get better – AKA FEEDBACK

We want to do only the best, and if we do not live up to your expectation we would like to know. Please tell us what/how we can improve. Please contact us at info@aka.coffee to provide feedback. 

Thank you for helping us stay awesome.